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Sumaiya Khatun
Apr 06, 2022
In General Discussions
From a technological point of view, in addition Email List to having included the Mobile area required by all customers for some time, Aspect is now very focused on social media . “We are pushing a lot in this area - adds the Italian manager - because we are Email List convinced that social media are also important in the contact center field and because we have seen that many companies underestimate them. Often little importance is given to messages Email List sent by customers who do not get a response or receive marketing attention. But given that the contact center must be the Email List center of relations with its customers, we are convinced that it is the employees of this type of service who must take care of the answers, with ad hoc procedures provided for in our solution ". To Email List enrich its solutions, the company acquired Voxeo which, in addition to helping them reach the world of Email List small and medium-sized enterprises thanks to its strong presence in the cloud, “brings added value to our product portfolio”. A partnership was instead reached with the Email List English company Ec specialized in back office optimization. “This is an important agreement - concludes D'Anselmo - because Aspect is now not just a contact center for telephone contacts, Email List emails, text messages and more, but aims to be the complete solution for all companies. This is why we deal with workforce management, staff and process optimization and thanks to Ec we will be able Email List to integrate front office and back office ".
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Sumaiya Khatun

Sumaiya Khatun

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